HostMonster Web Hosting Help

Accessing your Spam Folder

If you've configured your cPanel hosting account to use the "Spam Box" feature of SpamAssassin, mail identified as spam will be placed in a spam folder. However, you will not immediately see the spam folder because you must "Subscribe" to it.

Pop client (such as Outlook):

Your mail program has a way to subscribe to your new folders. Please refer to the help section of your program.

SquirrelMail Webmail:

If a spam or junk folder does not already exist, you will need to subscribe to it.

  1. Visit the Webmail interface and choose SquirrelMail
  2. Click on "Folders" at the top
  3. Under the "Unsubscribe/Subscribe" area, select the folder and click "Subscribe"

Horde Webmail:

If a spam or junk folder does not exist, you will need to create it.

  1. Visit the Webmail interface and choose Horde
  2. Click on "Mail" at the top
  3. Click on "Options" at the top
  4. Click the "Server and Folder Information" link in the first column
  5. Under "Spam folder:" select "Create a new Spam folder".
  6. Enter the name spam and click Ok.
  7. Click on "Folders" at the top to see it immediately.

The spam folder may not appear immediately in the left column, but should appear there next time you login.

Figure 1: Creating the spam folder in Horde.

RoundCube Webmail:

If a spam or junk folder does not exist, you will need to create it.

  1. Visit the Webmail interface and choose RoundCube
  2. Click on "Personal Settings" at the top
  3. At the top, click on the "Folders" tab.
  4. Look to the bottom for "Create new folder" and in "Folder name:" type spam.
  5. Click the Create button.

Next time you login, you should see spam in your spam folder.

Knowledgebase Article 34,202 views bookmark tags: email spam spamassassin webmail (updated 947 days ago)

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