HostMonster Web Hosting Help

Accessing your Spam Folder

If you've configured your cPanel hosting account to use the "Spam Box" feature of SpamAssassin, mail identified as spam will be placed in a spam folder. However, you will not immediately see the spam folder because you must "Subscribe" to it.

Pop client (such as Outlook):

Your mail program has a way to subscribe to your new folders. Please refer to the help section of your program.

SquirrelMail Webmail:

If a spam or junk folder does not already exist, you will need to subscribe to it.

  1. Visit the Webmail interface and choose SquirrelMail
  2. Click on "Folders" at the top
  3. Under the "Unsubscribe/Subscribe" area, select the folder and click "Subscribe"

Horde Webmail:

If a spam or junk folder does not exist, you will need to create it.

  1. Visit the Webmail interface and choose Horde
  2. Click on "Mail" at the top
  3. Click on "Options" at the top
  4. Click the "Server and Folder Information" link in the first column
  5. Under "Spam folder:" select "Create a new Spam folder".
  6. Enter the name spam and click Ok.
  7. Click on "Folders" at the top to see it immediately.

The spam folder may not appear immediately in the left column, but should appear there next time you login.


Figure 1: Creating the spam folder in Horde.

RoundCube Webmail:

If a spam or junk folder does not exist, you will need to create it.

  1. Visit the Webmail interface and choose RoundCube
  2. Click on "Personal Settings" at the top
  3. At the top, click on the "Folders" tab.
  4. Look to the bottom for "Create new folder" and in "Folder name:" type spam.
  5. Click the Create button.

Next time you login, you should see spam in your spam folder.

Knowledgebase Article 32,450 views bookmark tags: email spam spamassassin webmail (updated 892 days ago)


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

I'm getting a ton of spam and I don't know what to do! I would like it filtered and/or dropped from the server! (updated 1077 days ago)
Knowledgebase Article 91,779 views tags: filter filtering spam spamassassin

Explanation of what SpamAssassin is and how it works (updated 541 days ago)
Knowledgebase Article 68,747 views tags: assassin email spam

Explanation of how spam works and common prevention tips (updated 541 days ago)
Knowledgebase Article 92,558 views tags: email spam webmail

Related Help Content

How to access your email accounts from your web browser. Our webmail applications make a nice alternative to a desktop email client. (updated 77 days ago)
Video "How-to" Tutorial 169,717 views tags: email imap mail webmail

I am getting a large amount of SPAM in my mail account. I have SPAM filters on, but they are still getting through. (updated 484 days ago)
Knowledgebase Article 85,603 views tags: email spam

Do you offer antivirus and anti-spam protection for e-mail account? (updated 541 days ago)
Knowledgebase Article 69,768 views tags: antispam antivirus email filter mail spam spamexeperts virus

We provide several programs to be able to check your email online. cPanel Mail section where Email Accounts icon is located Navigate to the Mail section inside cPanel. Click the Email Accounts icon. (updated 77 days ago)
Getting Started Article 310,487 views tags: button cpanel email select webmail

Getting spammed? What does HostMonster recommend? (updated 407 days ago)
Knowledgebase Article 160,073 views tags: email filter spam

How do I use webmail? (updated 815 days ago)
Knowledgebase Article 325,819 views tags: email webmail

Instructions for how to log into webmail securely (updated 76 days ago)
Knowledgebase Article 120,312 views tags: login secure webmail

There are a large number of emails or spam that need to be deleted from an email account. (updated 2095 days ago)
Knowledgebase Article 71,549 views tags: delete email emails spam