If you are using assistive technology and are unable to read any part of the HostMonster website, or otherwise have difficulties using the HostMonster website, please call 866-573-HOST and our customer service team will assist you.
Skip to main content

HostMonster Web Hosting Help

My EPP code never arrived in my email.

The EPP Authorization code is required by your new registrar to initiate a domain registration transfer.

You may obtain access to the EPP code through your Domain Manager in the Transfer EPP tab. You will be able to see your EPP code for most domains, however, there are some domains that require that we send the EPP code via email.

Three (3) common reasons that an EPP code does not arrive:

  1. The email has been filtered out by your local spam filters OR the email server.

    Be sure to review all your spam filters, junk folders, and trash. Please also note that some email services, including, but not limited to Yahoo, AOL, Sbcglobal, Comcast, and Hotmail are known for filtering out important emails like this.

    Try sending your EPP code again. If you still do not receive it, then we recommend that you try having it sent to a different email address.

  2. The incorrect email address is being checked.

    Check your Domain's public WHOIS record and verify that the you are checking checking the correct email address. You can check your public WHOIS record online at http://centralops.net.

    If the email listed in public WHOIS record does not match what is listed your Domain Manager's contact record, you may be looking at cached information OR the updated information may not have been accepted by the registrar for some reason.

    To check the Domain Manager:

    1. Log into your Login to your HostMonster Control Panel
    2. Select the Domains tab.
    3. Choose your domain name.
    4. Click the Contacts tab.
    5. Modify the email address and click Save.

    If the Domain Manager and public WHOIS information do not match, please contact technical support.

  3. Domain privacy is enabled.

    If domain privacy is enabled, it will interfere with your ability to receive the EPP code you requested.

    If you have removed privacy recently, it may require a little time to update.

Knowledgebase Article 42,702 views bookmark tags: domains epp


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

Getting Started Wizard How to obtain a Transfer Authorization ( EPP ) Code If you want to transfer your .com, .net, .biz, .us, .org or .info domain, you will need to contact your current registrar an
Getting Started Article 536,405 views tags: authorization code domain domains epp top

I need an EPP authorization code to transfer my domain to another registrar.
Knowledgebase Article 259,570 views tags: auth authorization code domain epp transfer

I am trying to transfer a domain(s) from my current registrar to hostmonster. When I fill out the transfer form I cannot get beyond step 2/4. There does not seem to be any "submit" or "next"
Knowledgebase Article 197,255 views tags: addon auth code domain domains epp registration transfer

Related Help Content

How to resend the Admin Verify code
Knowledgebase Article 82,468 views tags: domains epp transfer

Email is not being received when forwarded to free email services such as Gmail, Yahoo, or Hotmail and other ISP's that provide email service such as AOL, Comcast, Cox, etc. It can show completed in t
Knowledgebase Article 181,135 views tags: email forward

Trying to send out emails from multiple email accounts fail from both webmail and third party email clients. Possible Reasons: The maximum emails per hour has been exceeded. This can be caused by forw
Knowledgebase Article 427,673 views tags: email exceeded mailbox outlook quota receive receiving send sender unable

As the registrar, we will assist in the following domain dispute, providing the specific criteria is met. The domain has been moved without the domain owner's consent by means of the password or EPP c
Knowledgebase Article 234,144 views tags: dispute domain epp icann moved owners ownership permission policy proof

Look for the error message that most closely matches the one you received.
Knowledgebase Article 105,265 views tags: email error

Can I have multiple domains pointing to my site or to a directory on my site?
Knowledgebase Article 359,338 views tags: domain domains

There are multiple reasons why a domain transfer may fail. This article explains several reasons why your transfer may be unsuccessful and what you can do to fix it.
Knowledgebase Article 112,729 views tags: domain transfer

I am having problems with being spammed. I believe that my email address has been harvested (taken off my site and sold to spammers). Can I hide my email address, but still have people email me?
Knowledgebase Article 146,954 views tags: address bots email hiding porn spam spammers spiders

This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here