HostMonster Web Hosting Help

Mail Folders are Missing

If your Sent, Trash, Drafts, Junk and other IMAP folders are missing, please subscribe to them again and they will appear.

Subscribe to folders in ...


  1. In the main account click on the "folders" icon at the top of the screen.
  2. Choose the "rebuild Folder Tree" option from the dropdown box.
  3. Then choose the "Check Folders for New Mail" option from the same box.


  1. Go to Settings
  2. Click Folders
  3. Re-subscribe to each folder by clicking on the check box next to each one.


  1. Go to "options" then click on "folder preferences"
  2. Select all of the folders listed.
  3. Click Subscribe.


  1. Click the Tools menu and click IMAP Folders
  2. Click the Query button.
  3. Select desired folders.
  4. Click the Subscribe button. Click OK.
  5. New folders can now be accessed from the Folders list on the left side.

iPhone, iPod touch

If you sync IMAP mail account settings from your computer to iPhone or iPod touch, the IMAP folders may show under your Inbox folder. In this case, you need to specify the IMAP path prefix.
  1. You can enter the IMAP path prefix by choosing Settings > Mail > Account > Advanced > IMAP Path Prefix.
  2. Enter the word INBOX (all caps) and save the setting. Now your folders should appear as expected.

Windows Mail

  1. Click IMAP Folders.
  2. In the Show/Hide IMAP Folders dialog box, select a folder, and then do one of the following:
    1. To view the folder and download its contents, click Show.
    2. To hide the folder and prevent its contents from downloading, click Hide.
  3. New folders can now be accessed from the Folders list on the left side.

Windows Live Mail

In order for IMAP to work correctly with Windows Live Mail, the settings are by default set to not assign mail folders correctly. You will need to create path for the folders under the IMAP tab on Account Properties. Be sure that the boxes for "Check new messages in all folders" and "Store special folders on IMAP server" are checked. The path for these folders are :
  1. Inbox: Inbox
  2. Drafts: Drafts
  3. Junk: Junk
  4. Deleted Items: Trash
  5. Sent Items: Sent
If the paths are set up accordingly, the other alternative so that Windows Live Mail can refresh the windows is to delete the mail account within Windows Live Mail (The removal of the email account will not affect your emails on the server.) and recreate the email account from scratch.


  1. Go to Files and click Subscribe...
  2. Select desired folders.
  3. Click Subscribe. Click OK.
  4. New folders can now be accessed from the Folders list on the left side.

Mac OS X Mail Client

  1. Go to Mail > Preferences > Accounts.
  2. Select your email account and click the Advanced tab.
  3. Check the box next to Automatically synchronize changed mailboxes.
  4. Close the Preferences panel and save.
  5. Restart the entire mail program.
  6. If your folders are still not showing, go to the View menu and select Show Mailboxes. Now click the expand arrow (triangle) on the left of your email name to reveal your IMAP folders.


  1. Select your account in the left margin to view its available IMAP folders.
  2. On the toolbar, click on the Update List button.
  3. From the View menu, make sure there is no check mark next to Subscribed Only. If there is, click on it once to uncheck it.
  4. Your new folders are now displayed.

Microsoft Outlook Express:

  1. Under Folders on the left side of the screen, select the Inbox for your HostMonster e-mail. (NOT the one under Local Folders)
  2. Click the Tools menu and click IMAP Folders
  3. Select desired folders.
  4. Click Show. Folders will appear next to selected folders. Click OK.
  5.  New folders can now be accessed from the Folders list on the left side.


  1. From Eudora’s Window menu, select Mailboxes.
  2. Click the expand arrow (triangle) on the left of your email name to reveal the available IMAP folders.
  3.  Click on the icon at the far right-bottom of the mailbox list and select, Refresh Mailbox List from the menu.
  4. Your new folders are now displayed.
Knowledgebase Article 87,016 views bookmark tags: email imap (updated 984 days ago)

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