HostMonster Web Hosting Help

Verifying Your Account Purchase

Summary

For security purposes an account must complete the verification process before full access is granted on an account.

If you live within the US and Canada

You can reach the verification department by phone between 6AM - 9PM (Mountain Time) (866) 573-4678 choose option 5. Please have either the last four characters of your hosting password or the last four digits of your credit card available. Keep in mind that phone verification requires that you call in from a number on your hosting account or from a secondary number you would like us to add to your contact information.

If you used PayPal

If the account was signed up through PayPal we ask for confirmation of the last four characters of the hosting password or seven digit PayPal invoice ID number.

Verifying via email

If you prefer to send us an email, we ask that you submit a copy of the front and back of the credit card that was charged. The CVV2 on the back of the credit card and the first 12 digits on the front of the credit card should be blocked out. If you signed up through American Express the first 11 digits on the front of the credit card should be blocked out. The last four digits of the credit card, the expiration date, and the name need to be visible. You can Email this information to verification@HostMonster.com

If you do not have access to a scanner you may use a digital camera to take a picture of the ID.

If you live outside of the US or Canada

If you used a Credit Card

For customers located outside the United States and Canada, to prevent them from having to call internationally, we ask that they submit a scanned, photocopy, or a digital image of the front and back of the credit card that was charged. The CVV2 on the back of the credit card and the first 12 digits on the front of the credit card should be blocked out. If you signed up through American Express the first 11 digits on the front of the credit card should be blocked out. The last four digits of the credit card, the expiration date, and the name need to be visible. You can Email this information to verification@HostMonster.com

If you do not have access to a scanner you may use a digital camera to take a picture of the ID.

If you used PayPal

If the account was signed up through PayPal we ask to receive a copy of the PayPal holder's government-issued photo identification card and confirmation of the last four characters of the hosting password or seven digit PayPal invoice ID number.
You may send the documents via email to verification@HostMonster.com

If you prefer phone verification you can reach our verification department by phone between 7AM - 9PM (MST) Monday - Friday, 8AM - 9PM Saturday (MST), (866) 573-4678 choose option 5. Please have either the last four characters of your hosting password or the last four digits of your credit card available. Keep in mind that phone verification requires that you call in from a number on your hosting account or from a secondary number you would like us to add to your contact information.

Getting Started Article 962,510 views bookmark tags: option verification verify (updated 86 days ago)


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