HostMonster Web Hosting Help

Unable to Assign Domain via Domain Manager

I tried to assign a domain through the Domain Manager, but it does not allow me to. What is wrong?

There are a handful of possible reasons you cannot add or assign a domain to your account through the Domain Manager. Let's go through the causes and see which one applies to your situation.

The number one reason a domain cannot be added is that it fails to verify ownership. The following are the security steps. (This will seem redundant from the instructions from your account).

  • Have you changed the NameServers (NS) or created an A record for the domain you are attempting to assign? If you have changed the NS or A Record, it is possible enough time has not been allowed for DNS propagation. Please give it at least thirty minutes.
  • If you chose to create the page to verify ownership and it's still not verifying, it's possible that our system is blocked from querying that page. It's also possible that the “text” you are supposed to enter is not correct. It is case sensitive. For example, 0e259158 is different from 0E259158.
  • If you chose to send a verification code to the email address and it didn't come through, there is a high possibility that your email service provider is greylisting the email because they think it's spam. There are two ways to resolve this. Change the Admin and Registrant email in the whois or submit a ticket to have an L2 resend the email. It can take up to 48 hours for the ticket to be answered so it's best to change the whois so you can get your domain assigned.
  • If you received an error message that informs you the domain is associated with another account you will need to remove it from the other account. (You will need to contact the account holder). If you recently purchased the domain, either from a new purchase or an auction, and you cannot get the domain removed from their account, you will need to submit a support ticket. It can take up to 3 days for an initial response due to legal protocols. You will also be asked to provide proof that you own the domain.

If you have not yet changed the NS record, please change it to point to:

  • Primary NameServer: ns1.HostMonster.com
  • Secondary NameServer: ns2.HostMonster.com

Allow up to 24-48 hours for DNS propagation.

Note: If the NameServers or the proper A Record has been pointed to us and you are still having any difficulty assigning domains, please contact us via Phone, Live Chat or by Opening a Ticket.

Knowledgebase Article 100,416 views bookmark tags: addon domain park parked (updated 44 days ago)


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

What is the difference between parked domains and addon domains? (updated 1010 days ago)
Knowledgebase Article 118,914 views tags: add addon domain park parked

How do I setup an addon domain or parked domain in my hosting account? (updated 228 days ago)
Knowledgebase Article 339,306 views tags: addon domains parked

I have already parked the domain, but it does not seem to be functioning, what is wrong? (updated 2010 days ago)
Knowledgebase Article 64,657 views tags: domain park parked

Related Help Content

How do I unassign or remove a domain from my account? (updated 594 days ago)
Knowledgebase Article 115,713 views tags: delete domain domains park parked remove unassign unpark

How do I setup parked domain? (updated 1013 days ago)
Knowledgebase Article 85,034 views tags: domain parked

What are parked domains? (updated 1013 days ago)
Knowledgebase Article 161,682 views tags: domain parked

Can I make subdomains for my addon domains on the account? (updated 1010 days ago)
Knowledgebase Article 145,411 views tags: add addon dns domain park subdomain

How do I assign a domain so it does not point to my primary domain? (updated 207 days ago)
Knowledgebase Article 296,305 views tags: domain

Can I setup an email account for Addon or Parked domains? (updated 1012 days ago)
Knowledgebase Article 116,353 views tags: addon domain email pointed

I have setup a pointed/addon domain, where should I upload the files for this domain? (updated 1013 days ago)
Knowledgebase Article 128,949 views tags: addon domain pointed

I do not want to see addon.maindomain.com. How do I do that? (updated 1002 days ago)
Knowledgebase Article 117,629 views tags: accessible addon directory domain folders hidden htaccess inaccessible primary secondary