HostMonster Web Hosting Help
Unable to Assign Domain via Domain Manager
I tried to assign a domain through the Domain Manager, but it does not allow me to. What is wrong?
There are a handful of possible reasons you cannot add or assign a domain to your account through the Domain Manager. Let's go through the causes and see which one applies to your situation.
The number one reason a domain cannot be added is that it fails to verify ownership. The following are the security steps. (This will seem redundant from the instructions from your account).
- Have you changed the NameServers (NS) or created an A record for the domain you are attempting to assign? If you have changed the NS or A Record, it is possible enough time has not been allowed for DNS propagation. Please give it at least thirty minutes.
- If you chose to create the page to verify ownership and it's still not verifying, it's possible that our system is blocked from querying that page. It's also possible that the “text” you are supposed to enter is not correct. It is case sensitive. For example, 0e259158 is different from 0E259158.
- If you chose to send a verification code to the email address and it didn't come through, there is a high possibility that your email service provider is greylisting the email because they think it's spam. There are two ways to resolve this. Change the Admin and Registrant email in the whois or submit a ticket to have an L2 resend the email. It can take up to 48 hours for the ticket to be answered so it's best to change the whois so you can get your domain assigned.
- If you received an error message that informs you the domain is associated with another account you will need to remove it from the other account. (You will need to contact the account holder). If you recently purchased the domain, either from a new purchase or an auction, and you cannot get the domain removed from their account, you will need to submit a support ticket. It can take up to 3 days for an initial response due to legal protocols. You will also be asked to provide proof that you own the domain.
If you have not yet changed the NS record, please change it to point to:
- Primary NameServer: ns1.HostMonster.com
- Secondary NameServer: ns2.HostMonster.com
Allow up to 24-48 hours for DNS propagation.