HostMonster Web Hosting Help

Email not reaching remotely hosted email server


My domain's MX records point elsewhere and I cannot send emails to my domain from the web.


If you have the MX records set to a server other than ours and you are having these problems, it may be that our hosting system (not the DNS system) assumes the MX is hosted locally and it fails delivering locally.

To remedy this, you would need to change the "MX Entry" from the control panel (cPanel). From within your HostMonster cPanel, click the MX Entry icon in the Mail section. Select the domain you wish to change from the drop down menu. Next choose "Remote Mail Exchanger" to indicate all email sent to this domain from your HostMonster account should be delivered externally based on the MX record(s).

If you are still not sure this worked, please contact the support and ask if the domain is set to Local or Remote, dependent on where the MX is hosted. We will gladly review this for you.

Knowledgebase Article 102,488 views bookmark tags: email emails entry mx record remote (updated 2040 days ago)

Was this resource helpful?

Did this resolve your issue?

Please add any other comments or suggestions about this content:

Recommended Help Content

Trying to send out emails from multiple email accounts fail from both webmail and third party email clients. Possible Reasons: The maximum emails per hour has been exceeded. This can be caused by forw (updated 158 days ago)
Knowledgebase Article 264,520 views tags: email exceeded mailbox outlook quota receive receiving send sender squirrelmail unable

Definition of an MX Entry (updated 1157 days ago)
Knowledgebase Article 132,178 views tags: dns entry mx zone

I send an email to one person and then do a carbon copy (Cc) to multiple other people. Not everyone is receiving the email, even when I try using blind carbon copy (Bcc). (updated 818 days ago)
Knowledgebase Article 72,951 views tags: blind carbon carboncc copy email mail multiple partial people persons receive receiving

Related Help Content

I would like to change my MX Record so I can use a mail server with another provider. (updated 146 days ago)
Knowledgebase Article 214,949 views tags: dns mail mx

Explanantion as to what causes this the happen and how to fix it. (updated 158 days ago)
Knowledgebase Article 269,220 views tags: block blocking email outgoing port send sending smtp

There are a large number of emails or spam that need to be deleted from an email account. (updated 2190 days ago)
Knowledgebase Article 75,031 views tags: delete email emails spam

A definition of AAAA Records (updated 1157 days ago)
Knowledgebase Article 76,775 views tags: aaaa dns record zone

How can I remotely access my e-mail? (updated 678 days ago)
Knowledgebase Article 222,436 views tags: email remote webmail

Why do I receive error "503 valid RCPT command must precede DATA" when attempting to send email? (updated 1894 days ago)
Knowledgebase Article 218,684 views tags: connect email send unable

"503 valid RCPT command must precede DATA" (updated 1173 days ago)
Knowledgebase Article 84,085 views tags: bounce command data email precede rcpt send valid

Definition of an A Record (updated 208 days ago)
Knowledgebase Article 326,213 views tags: a dns record zone