Verification is a fraud prevention procedure we utilize for all of our customers when a hosting account is first purchased. This process is fully automated but in rare cases, may require human action. If there is evidence that an account may have been created using stolen information, we reach out to the customer to ask a few security questions using the contact information provided at signup. Once we confirm the account as legitimate we unlock the new hosting account to give full access to additional features, domains, and upgrades. If we discover a purchase was not authorized we can then more easily reverse any illegitimate charges. This also empowers individuals to proactively address the possibility that their information is compromised. They can contact financial institutions to prevent further abuse and avoid potential fees and headaches.
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