Account verification is a fraud prevention procedure we utilize for all of our customers when a hosting account is first purchased. This process is fully automated but in rare cases, may require human action. If there is evidence that an account may have been created using stolen information, we reach out to the customer to ask a few security questions using the contact information provided at signup. Once we confirm the account as legitimate we unlock the new hosting account to give full access to additional features, domains, and upgrades. If we discover a purchase was not authorized we can then more easily reverse any illegitimate charges. This also empowers individuals to proactively address the possibility that their information is compromised. They can contact financial institutions to prevent further abuse and avoid potential fees and headaches.
For information on Domain verification, please see Domain WhoIs Update and Verification.
Recommended Help Content
Per ICANN, your contact information is included on the domain's record in the WHOIS database required information includes your full name, postal address, email address, and voice telephone number
How to resend the Admin Verify code
When you call in for help with your account, the account must be validated before our support staff can assist.
Related Help Content
Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.
How to use use the FTP Account tool to create additional FTP Accounts. This is useful for granting FTP access to your account without giving anyone your cPanel password.
Two-factor authentication is ideal for anyone looking to increase their account security.
Learn how to create an email account associated with your domain name
I received an email that my account was migrating; when I log in, my interface looks different. Why did this change? This article will cover some commonly asked questions about the new experience.
To help with transferring of accounts from other servers to your account.
How long will it take to get my new site online?