If you are using assistive technology and are unable to read any part of the HostMonster website, or otherwise have difficulties using the HostMonster website, please call 866-573-HOST and our customer service team will assist you.
Skip to main content

HostMonster Web Hosting Help

Domain Dispute Policy


As the registrar, we will assist in the following domain dispute, providing the specific criteria is met.

  • The domain has been moved without the domain owner's consent by means of the password or EPP code for the domain.
  • The domain has been moved with the domain owner's consent by means of the password or EPP code for the domain.

Please note: In the case where two or more individuals have the password and/or the EPP code for the domain, we will first move the domain back to the originating account (typically the account the domain was on before the dispute), and then proceed to gather evidence on who should be awarded the domain.

The domain has been moved without the domain owner's consent by means of the password or EPP code for the domain.

  1. The complainant may obtain access to the domain by providing the password over the original account or the EPP code over the domain. In this case we will move the domain back to the original account.
  2. Other means whereby a complainant may obtain access to the domain is to provide proof of ownership of the domain through the whois, if the whois displays their contact information we will need proof of this contact information by faxing or emailing proof of the address. (i.e. Driver's license, government identification, or passport. It must match the domain whois/contact information.)

The domain has been moved with the domain owner's consent by means of the password or EPP code for the domain.

  1. The complainant may obtain access to the domain by providing proof of ownership of the domain through the password over the account the domain is still on or the last 4 digits of the credit card used for the most recent purchase of the domain. If the WHOIS displays the customer's contact information, this can be proven by faxing or emailing proof of the address (i.e. Driver's license, business license, or passport if such contain the owners name as well as the address which is listed in the WHOIS).
  2. If this proof is not able to be obtained, the complainant will have to go through the means of legal recourse having legitimately lost property in a way which will only be able to be proven through such means. The domains which are eligible for domain disputes are those which are described in the UDRP (concerning trademark issues) as established by ICANN.


For full information concerning the UDRP policy as established by ICANN please refer to the following link:


See the following link for information on how to file a dispute or response:


Knowledgebase Article 316,498 views bookmark tags: dispute domain epp icann moved owners ownership permission policy proof

Was this resource helpful?

Did this resolve your issue?

Please add any other comments or suggestions about this content:

Recommended Help Content

In December 2016, ICANN implemented a few amendments to their <a href="https://www.icann.org/resources/pages/registrars/transfers-en">Transfer Policy</a>. In addition to regulating inter-registrar transfers for general top-level domains (gTLDs), the updated policy sets new requirements for domain tr
Knowledgebase Article 405,043 views tags: domain ownership transfer

I need an EPP authorization code to transfer my domain to another registrar.
Knowledgebase Article 354,287 views tags: auth authorization code domain epp transfer

Getting Started Wizard How to obtain a Transfer Authorization ( EPP ) Code If you want to transfer your .com, .net, .biz, .us, .org or .info domain, you will need to contact your current registrar an
Getting Started Article 631,022 views tags: authorization code domain domains epp top

Related Help Content

This article explains how to prepare your domain to be transferred from HostMonster to a new registrar. You'll initiate the transfer itself with the gaining registrar, but there are a few things you can do to ensure the process goes smoothly.
Video "How-to" Tutorial 944,572 views tags: domain leave registration transfer uk

I am trying to transfer a domain(s) from my current registrar to hostmonster. When I fill out the transfer form I cannot get beyond step 2/4. There does not seem to be any "submit" or "next"
Knowledgebase Article 291,086 views tags: addon auth code domain domains epp registration transfer

Per ICANN, your contact information is included on the domain's record in the WHOIS database required information includes your full name, postal address, email address, and voice telephone number
Knowledgebase Article 260,934 views tags: domain verification whois

How do I grant permissions to cPanel for my MySQL database administrator without giving them the domain password?
Knowledgebase Article 227,950 views tags: access grant mysql password permission

What might be the reasons you haven't received the EPP Code
Knowledgebase Article 75,969 views tags: domains epp

Maintaining your domain registration and hosting services within the same account allows you to manage both services with only one login password, making it easier for you to stay on top of everything related to your website. This article explains the process to transfer your domain to [% provinfo.n
Knowledgebase Article 1,512,573 views tags: domain faq registration transfer transfers

How to update contact details for WHOIS database
Knowledgebase Article 206,659 views tags: Contact domain icann whois

There are multiple reasons why a domain transfer may fail. This article explains several reasons why your transfer may be unsuccessful and what you can do to fix it.
Knowledgebase Article 188,608 views tags: domain transfer

This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here