Network / Server Uptime Agreement
We at HostMonster strive to offer the best in the industry for Network and Server uptime. Like all shared hosting companies from time to time, we experience downtime.
Server and Network uptime are dependent on a variety of issues, ranging from the activity by our clients, traffic to other sites, hardware failure, to issues like hard-drive failure and file corruption. Most issues are resolved in approximately 15 minutes. However, on extreme issues, it may take more than 15 minutes to resolve. In these extremely rare circumstances, the server may require additional time to resolve the issue. This can take several hours and in very rare cases as much as a day to get your server back up and running.
At any time, should you have questions or comments, you may contact us via Phone or Live Chat. We appreciate your business and look forward to a continued relationship of honesty and trust.
HostMonster Management and Staff
Recommended Help Content
This article will explain how-to enable FTP on a newly provisioned VPS or Dedicated cPanel server. Since FTP is an unsecured connection point to the server, cPanel has it disabled by default in version 11.86 or prior.
If you need to transfer or restore a cPanel account for your VPS or Dedicated server, there is a tool within the WHM panel to perform these tasks. This article is about transferring or restoring from another server or restoring after a re-image.
Related Help Content
Why would a File System Rebuild need to occur?
The server is under a DDoS attack, what should I do?
To help with installing an SSL certificate for an account on a dedicated server through the WHM
VPS and Dedicated servers come with all applications necessary to run a standard web and email server. The applications that come with the VPS and Dedicated servers are generally supported as-is by our support technicians.
How can I cancel my hosting account?
This is a tutorial on how to install Git onto the server.
How to install Java in a dedicated server.
VPS and Dedicated customers with servers running the CentOS 6 operating system will not be able to upgrade cPanel past version 86. The cPanel team will still support CentOS 6 with cPanel 86 until March 31st, 2021.