If you are using assistive technology and are unable to read any part of the HostMonster website, or otherwise have difficulties using the HostMonster website, please call 866-573-HOST and our customer service team will assist you.
Skip to main content

HostMonster Web Hosting Help

What to do When SiteLock Finds a Vulnerability

Summary

This article is intended for customers who already have a SiteLock account. If you still don't have SiteLock, use the following link to learn how to signup so you can enjoy the benefits:

If you have questions regarding the SiteLock dashboard or website, please check out our Introduction to SiteLock article.

If SiteLock Shows a Failed Scan:

If SiteLock finds a vulnerability, your dashboard will show a failed status for the scan which found the issue.

  • If email notifications are turned on, an email will be sent notifying you of the issue.
  • If email notifications are turned off, check the Messages and Alerts section at the bottom of your dashboard to see the notification that would have been sent via email.
If a failed scan occurs, you can contact us at 844-589-5312.

If a scan fails, site visitors will not be alerted to any problem. The SiteLock seal will simply continue to display the date of the last good scan of the website site. If the site owner fails to rectify the problem, within a few days SiteLock will remove the seal from the site and replace it with a single pixel transparent image. At no point will SiteLock display any indication to visitors that a website has failed a scan.

Knowledgebase Article 43,813 views bookmark tags: scan security sitelock vulnerability


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

This article will explain the benefits of SiteLock for small businesses.
Knowledgebase Article 66,722 views tags: security sitelock

This article will explain how and when to contact SiteLock for support.
Knowledgebase Article 79,715 views tags: security sitelock support

This article will explain how to order SiteLock
Knowledgebase Article 80,738 views tags: security sitelock

Related Help Content

This article will explain the benefits of SiteLock in regards to SQL injections.
Knowledgebase Article 45,368 views tags: sitelock

An overview of SiteLock Lite
Knowledgebase Article 86,740 views tags: products security sitelock

This article will explain the process for uploading an SSL Certificate to SiteLock's dasboard. The steps for accessing the SSL Manager may vary depending on which user interface your account uses.
Knowledgebase Article 18,287 views tags: bundle ca certificates security sitelock ssl

This article will explain the process of verifying a domain and account information for a SiteLock account.
Knowledgebase Article 93,212 views tags: security sitelock

This article will explain how to install the SiteLock Trust Seal.
Knowledgebase Article 90,219 views tags: sitelock

This article is an introduction to SiteLock
Knowledgebase Article 95,539 views tags: sitelock

This article will explain the benefits of SiteLock in regards to application scanning.
Knowledgebase Article 40,463 views tags: sitelock

This article will explain the benefits of SiteLock in regards to reputation monitoring.
Knowledgebase Article 42,168 views tags: sitelock

This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here