If you are using assistive technology and are unable to read any part of the HostMonster website, or otherwise have difficulties using the HostMonster website, please call 866-573-HOST and our customer service team will assist you.
Skip to main content

HostMonster Web Hosting Help

Support PIN

The Identification PIN is only used for validating an account with our Support team. This article will explain what can be done with PIN Validation and how to set it up.

While this feature is not currently available for Bluerock accounts, Legacy customers may still use this option.



What is PIN Validation

The PIN is an optional form of validation; it is equal in authority to the main password in most ways, but CANNOT be used for an email change. It is intended to keep sensitive credentials (like the password) private. The PIN can only be created, updated, or accessed by the user with the main password.

What can I do with PIN Validation?

  • Make changes and process payments
  • Receive account-specific information and support

The PIN is only used during interactions with a customer support representative, it cannot be used to log in to the account.

Knowledgebase Article 21,233 views bookmark tags: account pin support validation


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

When you call in for help with your account, the account must be validated before our support staff can assist.
Knowledgebase Article 32,811 views tags: account security support validate validation

Validation tokens are an easy way to validate you're an authorized user.
Knowledgebase Article 81,165 views tags: account password security

Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.

Related Help Content

How to use use the FTP Account tool to create additional FTP Accounts. This is useful for granting FTP access to your account without giving anyone your cPanel password.
Video "How-to" Tutorial 939,136 views tags: account accounts cpanelutilities ftp login publish upload

When you purchase a theme subscription you get access to Seller Support, the Theme Seller’s support forum. From there you can contact the theme developer for help with general theme-related issues.
Knowledgebase Article 10,995 views tags: author seller support themes wordpress

To help with transferring of accounts from other servers to your account.
Knowledgebase Article 114,555 views tags: account dedicated multi multiple reseller single transfer whm

Learn how to create an email account associated with your domain name
Video "How-to" Tutorial 1,747,044 views tags: account cpanel cpanelmail email webmail

Glance is a screen sharing application tool that will allow support agents to view your screen in real-time so that we can better direct your actions to resolve complex issues.
Knowledgebase Article 15,282 views tags: connect remote screen share support tool troubleshooting

This article will explain how and when to contact SiteLock for support.
Knowledgebase Article 80,925 views tags: security sitelock support

How to setup name servers for multiple cPanel accounts.
Knowledgebase Article 154,028 views tags: accounts custom dedicated multi multiple nameservers server servers

Two-factor authentication is ideal for anyone looking to increase their account security.
Knowledgebase Article 103,421 views tags: account password security

This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here