The Identification PIN is only used for validating an account with our Support team. This article will explain what can be done with PIN Validation and how to set it up.
While this feature is not currently available for Bluerock accounts, Legacy customers may still use this option.
What is PIN Validation
The PIN is an optional form of validation; it is equal in authority to the main password in most ways, but CANNOT be used for an email change. It is intended to keep sensitive credentials (like the password) private. The PIN can only be created, updated, or accessed by the user with the main password.
What can I do with PIN Validation?
- Make changes and process payments
- Receive account-specific information and support
The PIN is only used during interactions with a customer support representative, it cannot be used to log in to the account.
Recommended Help Content
When you call in for help with your account, the account must be validated before our support staff can assist.
Validation tokens are an easy way to validate you're an authorized user.
Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.
Related Help Content
How to use use the FTP Account tool to create additional FTP Accounts. This is useful for granting FTP access to your account without giving anyone your cPanel password.
If you are unable to validate your account, have lost your password and are unable to receive a password reset or validation token due to the email address on file being inaccessible, If you are attempting to make updates to the domains, contact information and do not have access to the listed regis
When you purchase a theme subscription you get access to Seller Support, the Theme Seller’s support forum. From there you can contact the theme developer for help with general theme-related issues.
To help with transferring of accounts from other servers to your account.
Learn how to create an email account associated with your domain name
Glance is a screen sharing application tool that will allow support agents to view your screen in real-time so that we can better direct your actions to resolve complex issues.
This article will explain how and when to contact SiteLock for support.
How to setup name servers for multiple cPanel accounts.