HostMonster Web Hosting Help

Validating Account Ownership

For security purposes an account must complete the verification process before full access is granted on an account.

If you live within the US and Canada:

You can reach our verification department by phone between 8am-9pm (mountain time) Monday-Saturday, (866) 573-4678 choose option 5. Please have either the last four characters of your hosting password or the last four digits of your credit card available. Keep in mind that phone verification requires that you call in from a number on file or from a number you would like us to add to your contact list.

If you used PayPal

If the account was signed up through PayPal we ask to receive a copy of the PayPal holder's government-issued photo identification card and confirmation of the last four characters of the hosting password or seven digit PayPal invoice ID number.

If you live outside of the US or Canada:

If you used a Credit Card

For customers located outside the United States and Canada, to prevent them from having to call internationally, we ask that they submit a copy of the front and back of the credit card that was charged (first 12 numbers and cvv2 code on the back may be blocked out).

If you used PayPal

If the account was signed up through PayPal we ask to receive a copy of the PayPal holder's government-issued photo identification card and confirmation of the last four characters of the hosting password or seven digit PayPal invoice ID number.

If you prefer phone verification you can reach our verification department by phone between 8am-9pm (mountain time) Monday-Saturday, (866) 573-4678 choose option 5. Please have either the last four characters of your hosting password or the last four digits of your credit card available. Keep in mind that phone verification requires that you call in from a number on file or from a number you would like us to add to your contact list.

Knowledgebase Article 38,022 views bookmark tags: (updated 784 days ago)


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