HostMonster Web Hosting Help

How to take a Screenshot (Screen Capture)

Because a picture is worth a thousand words, a screen shot can be invaluable when troubleshooting an issue. When working with a HostMonster technician you may be asked to provide a screenshot of your computer screen so we can get a better idea of the issue.


While newer versions of Windows are able to use the Snipping Tool the instructions below will apply to all versions of Windows made in the couple of decade.

  1. Bring the issue to the front of any other screens on your computer and press the PrtScn key on your keyboard. It will appear that nothing has happened, however the image has been saved to your clipboard.

  2. Open Paint, or some other graphic editing program.

  3. Go to the Edit menu and click Paste. (Or you can press Ctrl V.)

  4. Click File and choose Save As. In the box that pops up, change the "Save As Type" to PNG or JPG. Type any file name you like. Choose a location easy to remember, and click the Save button.

Mac OS X

On OS X you can choose to take a screenshot of the entire desktop(s) or just a portion of the desktop.

Entire desktop

  • Hold down the Command and Shift keys and press the 3 key.

OS X will capture the entire desktop(s) and save them to your Desktop.

Select an area

  • Hold down the Command and Shift keys and press the 4 key.
  • Your cursor should turn into crosshairs, now select the portion of the screen you would like to capture.


Any device running iOS (iPhone, iPod or iPad) can take a screenshot using the same steps.

  • At the same time, press the Home and Sleep/Wake buttons.

The screenshot is saved to your Cameral Roll or Saved Photos.


Devices running Android 4.0 or greater are able to take screenshots with the tools built into the phone. For those on earlier versions of Android you will need to check tbe Google Play Store

  • At the same time, press the Power and Volume Down buttons.

The screenshot will be saved to the Screenshot section of your Gallery.

Once You Have Your Screenshots

Once you have your screenshot, send your screenshot to HostMonster, simply attach the PNG or JPG file to your email reply. Alternatively, you can upload the file to your public_html folder and tell us the name of the file.

Knowledgebase Article 33,477 views bookmark tags: troubleshooting (updated 593 days ago)

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