HostMonster Web Hosting Help

How to take a Screenshot (Screen Capture)

Because a picture is worth a thousand words, a screen shot can be invaluable when troubleshooting an issue. When working with a HostMonster technician you may be asked to provide a screenshot of your computer screen so we can get a better idea of the issue.


While newer versions of Windows are able to use the Snipping Tool the instructions below will apply to all versions of Windows made in the couple of decade.

  1. Bring the issue to the front of any other screens on your computer and press the PrtScn key on your keyboard. It will appear that nothing has happened, however the image has been saved to your clipboard.

  2. Open Paint, or some other graphic editing program.

  3. Go to the Edit menu and click Paste. (Or you can press Ctrl V.)

  4. Click File and choose Save As. In the box that pops up, change the "Save As Type" to PNG or JPG. Type any file name you like. Choose a location easy to remember, and click the Save button.

Mac OS X

On OS X you can choose to take a screenshot of the entire desktop(s) or just a portion of the desktop.

Entire desktop

  • Hold down the Command and Shift keys and press the 3 key.

OS X will capture the entire desktop(s) and save them to your Desktop.

Select an area

  • Hold down the Command and Shift keys and press the 4 key.
  • Your cursor should turn into crosshairs, now select the portion of the screen you would like to capture.


Any device running iOS (iPhone, iPod or iPad) can take a screenshot using the same steps.

  • At the same time, press the Home and Sleep/Wake buttons.

The screenshot is saved to your Cameral Roll or Saved Photos.


Devices running Android 4.0 or greater are able to take screenshots with the tools built into the phone. For those on earlier versions of Android you will need to check tbe Google Play Store

  • At the same time, press the Power and Volume Down buttons.

The screenshot will be saved to the Screenshot section of your Gallery.

Once You Have Your Screenshots

Once you have your screenshot, send your screenshot to HostMonster, simply attach the PNG or JPG file to your email reply. Alternatively, you can upload the file to your public_html folder and tell us the name of the file.

Knowledgebase Article 34,630 views bookmark tags: troubleshooting (updated 694 days ago)

Was this resource helpful?

Did this resolve your issue?

Please add any other comments or suggestions about this content:

Recommended Help Content

How to enable telnet in Microsoft Windows 7. Telnet is a great tool for troubleshooting email, MySQL and other connection issues. (updated 1680 days ago)
Video "How-to" Tutorial 75,955 views tags: email microsoft troubleshooting windows

Wordpress Error: Unable to create directory /wp-content/uploads/2009/mydir/summer/ Is its parent directory writable by the server? (updated 2123 days ago)
Knowledgebase Article 43,907 views tags: create unable wordpress

This article will explain how to create MIME types. (updated 128 days ago)
Knowledgebase Article 1,665 views tags: create custom extensions files mime types

Related Help Content

Strong passwords: How to create and use them. (updated 1764 days ago)
Knowledgebase Article 247,198 views tags: create password

This article will explain how to create a simple product in WooCommerce. (updated 66 days ago)
Knowledgebase Article 1,325 views tags: add create product woocommerce

What are MIME Types? How do I create custom MIME Types? (updated 2123 days ago)
Knowledgebase Article 56,156 views tags: create custom mime types

This article explains how to install WordPress when Mojo is unable to create the database automatically. (updated 53 days ago)
Knowledgebase Article 4,677 views tags: MOJO automatic database install wordpress

My install of Wordpress has a white screen, what should I do to fix it? (updated 55 days ago)
Knowledgebase Article 93,452 views tags: error wordress wsod

Rails Troubleshooting! (updated 661 days ago)
Knowledgebase Article 28,345 views tags: rails

Troubleshooting with telnet on different operating systems? (updated 1913 days ago)
Knowledgebase Article 69,980 views tags: command mac macintosh windows

How to install the php.ini file and then increase the PHP Memory limit. (updated 53 days ago)
Video "How-to" Tutorial 148,931 views tags: limit troubleshooting wordpress