HostMonster Web Hosting Help

How to Reset Your Login Password

Overview

This article will walk you through the steps to reset the main password for your account.



Password Requirements

In order for your new password to be created successfully, it must meet the following requirements:

  1. At least 8 characters long.
  2. Include at least one of each of the following: a capital letter, a lower-case letter, a number, and a special character.
  3. Reach a minimum strength rating “fair” or “good”, but it cannot be “weak”.
  4. It cannot be a password that was previously used on the account.

What is a Special Character?

Special characters are any symbol that is not a number or letter. The following are some examples of special characters.

 ~ ` ! @ # $ % ^ & * ( ) _ - + = [ ] { } < > | \ / ; : " ' , ? .

Resetting The Password Without Logging In

If you cannot login to your account because you do not have the correct password you can follow these steps to reset the password.

  1. Go to HostMonster and click on the login link in the top right corner of the page.
    The Login link.
    The login link.
  2. From the login screen, click the "forgot password" link.
    The forgot password link.
    The forgot password link.
  3. Type in your domain name or username and click "Lookup Account" to submit.
    The forgot password account lookup.
    The forgot password account lookup.
  4. The password-reset email will be sent to the email address on file for the account. Click on the link in that email to be redirected to the Password Management page in your account.
    • If the email is not in your inbox, try checking your junk mail folders. If you have still not received it, contact the Billing department for assistance.

Resetting The Password Without Logging In

If you know your password and can login to your account, follow these steps to reset the password.

  1. Log into your HostMonster Account.
  2. Navigate to the cPanel.
  3. Under the Preferences section, click on the Change Password icon.
    The Change Password icon.
    The Change Password icon.
  4. On the Change Password page, under the heading "Main Password", enter your old password.
    The password form with the old password box spotlighted.
    The password form with the old password box spotlighted.
  5. Now enter the new password you would like to use. Make sure it meets the password requirements outline above in the Password Requirements section.
    The password form with the new password boxes spotlighted.
  6. Click the update button.

Troubleshooting

  • If your new password includes all of the requirements but does not reach 50% on the strength scale, try adding an additional special character.
  • Do not use any foreign characters. Our system will not accept them as valid.
  • If you are having trouble coming up with an acceptable password, click on “Password Generator” and the system will create one for you.
  • Our password-reset system does not always work with Internet Explorer. If your new password meets all requirements, but you are not redirected to the login page when you click Create, then it is unlikely your password has been updated. Try using another browser such as Firefox or Chrome.
  • If you are unable to login with the new password, make sure you are using a valid username. You can use any domain name assigned to your account (e.g. yourdomain.com), or the username that was created when you signed up (e.g. yourdom1). An email address is not a valid username. If you do not know your username, look in the welcome email that was sent to you upon initial registration.
  • We recommend that you clear your browser’s cache, cookies, history, and passwords. If you need assistance, please see the following article: How to Clear Your Browser Cache.
Knowledgebase Article 138,933 views bookmark tags: change cpanel password passwords protect (updated 22 days ago)


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