HostMonster Web Hosting Help

Emails Suddenly Disappearing

There can be several reasons for why your emails seem to have suddenly disappeared.

Deleted Manually

It is possible someone logged in and deleted or moved the emails. Check your other folders, especially Spam and Trash.

POP Access Used

If you made a POP3 connection via Outlook or another mail client, then the emails may have been moved to the computer which made the POP3 connection. Check the Outlook or other mail client on that computer.

To prevent this from happening, be sure to set your POP3 account to leave copies of messages on your server. In Outlook, this is found at Tools > Accounts > Edit the email account > More Settings > Advanced > check box for Leave a copy of messages on the server.

Accessing the Wrong Account

This mistake is much more common than you think. Be sure you are using your full email address for the user name when you login. If you put your cPanel username, you will be in the wrong place.

Again, the user name you login with must be an entire email address, like me@example.com. If you are not putting the @example.com part, then you will not see the correct inbox.

Third Party Scripts

Some scripts by default use POP3 to retrieve emails from the server. It is recommended to use IMAP for retrieving your your emails. You will need to consult your developer regarding the setup and/or configuration of said script(s).

Knowledgebase Article 21,694 views bookmark tags: (updated 433 days ago)


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

There are a large number of emails or spam that need to be deleted from an email account. (updated 1660 days ago)
Knowledgebase Article 53,265 views tags: delete email emails spam

My domain's MX records point elsewhere and I cannot send emails to my domain from the web. (updated 1511 days ago)
Knowledgebase Article 76,299 views tags: email emails entry mx record remote

If emails were sent to my address before the email was created, is there a way to get those emails? (updated 441 days ago)
Knowledgebase Article 10,756 views tags: email webmail

Related Help Content

Learn how to create an email account associated with your domain name (updated 217 days ago)
Video "How-to" Tutorial 1,155,602 views tags: account cpanel cpanelmail email webmail

To setup an email address for your domain name is easily accomplished within the control panel (cPanel). Mail section where Email icon is located Navigate to the Mail section inside cPanel. Click the (updated 55 days ago)
Getting Started Article 2,601,877 views tags: account email setup

Trying to send out emails from multiple email accounts fail from both webmail and third party email clients. Possible Reasons: The maximum emails per hour has been exceeded. This can be caused by forw (updated 1287 days ago)
Knowledgebase Article 168,172 views tags: email exceeded mailbox outlook receiving send unable

Account level Filters. (updated 628 days ago)
Knowledgebase Article 36,059 views tags: account email filtering level

. Click the SquirrelMail logo. This takes you to the main interface screen for SquirrelMail. Click 'INBOX' from the folders on the left. Now, you can read the emails you've received. Here is the place (updated 1104 days ago)
Getting Started Article 87,967 views tags: email message send squirrelmail subject

All of my email folders are missing. How can I get them to show up? (updated 1231 days ago)
Knowledgebase Article 103,912 views tags: account email imap macmail mozilla outlook thunderbird

. Click the RoundCube logo. This takes you to the main interface screen for RoundCube where your Inbox will be displayed. On the left are your email folders, by default, RoundCube will always show you (updated 855 days ago)
Getting Started Article 100,545 views tags: email message reply roundcube send

What are Unsolicited Emails? (updated 42 days ago)
Knowledgebase Article 54,158 views tags: email policy unsolicited