There can be several reasons for why your emails seem to have suddenly disappeared.
It is possible someone logged in and deleted or moved the emails. Check your other folders, especially Spam and Trash.
POP Access Used
If you made a POP3 connection via Outlook or another mail client, then the emails may have been moved to the computer which made the POP3 connection. Check the Outlook or other mail client on that computer.
To prevent this from happening, be sure to set your POP3 account to leave copies of messages on your server. In Outlook, this is found at Tools > Accounts > Edit the email account > More Settings > Advanced > check box for Leave a copy of messages on the server.
Accessing the Wrong Account
This mistake is much more common than you think. Be sure you are using your full email address for the user name when you login. If you put your cPanel username, you will be in the wrong place.
Again, the user name you login with must be an entire email address, like email@example.com. If you are not putting the @example.com part, then you will not see the correct inbox.
Third Party Scripts
Some scripts by default use POP3 to retrieve emails from the server. It is recommended to use IMAP for retrieving your your emails. You will need to consult your developer regarding the setup and/or configuration of said script(s).
(updated 827 days ago)
Recommended Help Content
There are a large number of emails or spam that need to be deleted from an email account. (updated 2055 days ago)
My domain's MX records point elsewhere and I cannot send emails to my domain from the web. (updated 1905 days ago)
If emails were sent to my address before the email was created, is there a way to get those emails? (updated 835 days ago)
Related Help Content
Learn how to create an email account associated with your domain name (updated 612 days ago)
To setup an email address for your domain name is easily accomplished within the control panel (cPanel). Mail section where Email icon is located Navigate to the Mail section inside cPanel. Click the (updated 81 days ago)
Trying to send out emails from multiple email accounts fail from both webmail and third party email clients. Possible Reasons: The maximum emails per hour has been exceeded. This can be caused by forw (updated 23 days ago)
Account level Filters. (updated 46 days ago)
. Click the SquirrelMail logo. This takes you to the main interface screen for SquirrelMail. Click 'INBOX' from the folders on the left. Now, you can read the emails you've received. Here is the place (updated 1499 days ago)
All of my email folders are missing. How can I get them to show up? (updated 1625 days ago)
. Click the RoundCube logo. This takes you to the main interface screen for RoundCube where your Inbox will be displayed. On the left are your email folders, by default, RoundCube will always show you (updated 1249 days ago)
What are Unsolicited Emails? (updated 438 days ago)