HostMonster Web Hosting Help

AJAX Failure in Email Accounts Section of cPanel

cPanel integrated AJAX scripting into the control panel. You may notice this in how menus "slide" and "expand," however it can cause browser incompatibilities.

The error appears similar to "AJAX Failure! I failed 3 times. Please refresh the page and try again." and it shows only in the email account section of cPanel. At this time it seems to only affects Safari browsers that do not support AJAX scripting, predominately Safari version 4 and some Safari version 5.

To resolve this matter you can do the following:
  • Upgrade to the newest version of Safari (should be version 6 or higher), which does allow for Javascripting to work properly.
  • Clear the Safari browser's cache.
  • at the bottom of the email accounts page in Cpanel, "If you need an interface that uses less JavaScript click here." Selecting this "click here" link should allow you to manage your email accounts in Safari without the Ajax errors.
  • Try a different browser such as Firefox or Chrome.
Knowledgebase Article 20,639 views bookmark tags: email mac webmail (updated 937 days ago)

Was this resource helpful?

Did this resolve your issue?

Please add any other comments or suggestions about this content:

Recommended Help Content

We provide several programs to be able to check your email online. cPanel Mail section where Email Accounts icon is located Navigate to the Mail section inside cPanel. Click the Email Accounts icon. (updated 137 days ago)
Getting Started Article 318,611 views tags: button cpanel email select webmail

How to access your email accounts from your web browser. Our webmail applications make a nice alternative to a desktop email client. (updated 138 days ago)
Video "How-to" Tutorial 174,994 views tags: email imap mail webmail

Explanation of error's cause and how to resolve it. (updated 945 days ago)
Knowledgebase Article 16,028 views tags: email webmail

Related Help Content

Learn how to create an email account associated with your domain name (updated 714 days ago)
Video "How-to" Tutorial 1,325,895 views tags: account cpanel cpanelmail email webmail

To setup an email address for your domain name is easily accomplished within the control panel (cPanel). Mail section where Email icon is located Navigate to the Mail section inside cPanel. Click the (updated 105 days ago)
Getting Started Article 3,667,316 views tags: account email setup

Explanation of what the error's source is and what to do to correct it. (updated 125 days ago)
Knowledgebase Article 102,975 views tags: email webmail

Where in the cPanel do I delete email accounts, and how can I do this? (updated 929 days ago)
Knowledgebase Article 122,661 views tags: accounts delete email

Trying to send out emails from multiple email accounts fail from both webmail and third party email clients. Possible Reasons: The maximum emails per hour has been exceeded. This can be caused by forw (updated 125 days ago)
Knowledgebase Article 258,340 views tags: email exceeded mailbox outlook quota receive receiving send sender squirrelmail unable

How to add an email in Mail (Mac Mail) (updated 141 days ago)
Getting Started Article 394,141 views tags: email mac macmail

How to create and access your email accounts (updated 148 days ago)
Knowledgebase Article 975,360 views tags: email mail outlook webmail

Instructions on how to set up Webmail to redirect as a custom subdomain (updated 943 days ago)
Knowledgebase Article 55,397 views tags: cpanel webmail