HostMonster Web Hosting Help

AJAX Failure in Email Accounts Section of cPanel

cPanel integrated AJAX scripting into the control panel. You may notice this in how menus "slide" and "expand," however it can cause browser incompatibilities.

The error appears similar to "AJAX Failure! I failed 3 times. Please refresh the page and try again." and it shows only in the email account section of cPanel. At this time it seems to only affects Safari browsers that do not support AJAX scripting, predominately Safari version 4 and some Safari version 5.

To resolve this matter you can do the following:
  • Upgrade to the newest version of Safari (should be version 6 or higher), which does allow for Javascripting to work properly.
  • Clear the Safari browser's cache.
  • at the bottom of the email accounts page in Cpanel, "If you need an interface that uses less JavaScript click here." Selecting this "click here" link should allow you to manage your email accounts in Safari without the Ajax errors.
  • Try a different browser such as Firefox or Chrome.
Knowledgebase Article 17,961 views bookmark tags: email mac webmail (updated 781 days ago)

Was this resource helpful?

Did this resolve your issue?

Please add any other comments or suggestions about this content:

Recommended Help Content

We provide several programs to be able to check your email online. cPanel Mail section where Email Accounts icon is located Navigate to the Mail section inside cPanel. Click the Email Accounts icon. (updated 627 days ago)
Getting Started Article 298,003 views tags: button cpanel email select webmail

How to access your email accounts from your web browser. Our webmail applications make a nice alternative to a desktop email client. (updated 26 days ago)
Video "How-to" Tutorial 150,612 views tags: email imap mail webmail

Explanation of error's cause and how to resolve it. (updated 788 days ago)
Knowledgebase Article 14,011 views tags: email webmail

Related Help Content

Learn how to create an email account associated with your domain name (updated 558 days ago)
Video "How-to" Tutorial 1,280,290 views tags: account cpanel cpanelmail email webmail

To setup an email address for your domain name is easily accomplished within the control panel (cPanel). Mail section where Email icon is located Navigate to the Mail section inside cPanel. Click the (updated 26 days ago)
Getting Started Article 3,356,814 views tags: account email setup

Explanation of what the error's source is and what to do to correct it. (updated 788 days ago)
Knowledgebase Article 93,047 views tags: email webmail

Where in the cPanel do I delete email accounts, and how can I do this? (updated 773 days ago)
Knowledgebase Article 104,761 views tags: accounts delete email

Trying to send out emails from multiple email accounts fail from both webmail and third party email clients. Possible Reasons: The maximum emails per hour has been exceeded. This can be caused by forw (updated 1627 days ago)
Knowledgebase Article 235,437 views tags: email exceeded mailbox outlook receiving send unable

Instructions on how to set up Webmail to redirect as a custom subdomain (updated 787 days ago)
Knowledgebase Article 46,145 views tags: cpanel webmail

How does a person change the Password, create an Autoresponder and setup Email Filtering on their individual email account without logging into the main account control panel? (updated 312 days ago)
Knowledgebase Article 109,193 views tags: email webmail

How to create and access your email accounts (updated 188 days ago)
Knowledgebase Article 860,665 views tags: email mail outlook webmail